Working in general practice is a complex business and increasingly the changes introduced place major demands on the staff to meet quality health targets or operational standards.  Our reception and administrative staff need to be highly trained to deal with a wide variety of circumstances in a rapidly changing health world, and as generated by our patients on a daily basis.

Our staff are experienced in all aspects of patient administration and are trained in the use of our technologies, and will act as your first point of contact in the practice. In dealing with your affairs they may ask you questions which are designed to ensure that you are dealt with by the most appropriate person.

Often, the questions you may be asked are dictated by specified operating procedures which may apply in a variety of circumstances – please help our staff by providing them with the information they need to do their job effectively! Where you are asked for personal health information please give this where you feel able, as this is required by your doctor.

Many staff employed by the practice have dual roles, and specialise in other aspects relating to patient care. Some of these staff may have contact with patients on a regular basis relating to their work, and a list of the Key Contacts for these is given where applicable. If you need to speak to them please ring reception and you will be advised of the best time to telephone the contact person.

 

Practice Manager

Mrs Collette Ross
Collette joined the practice in 2006, and was apppointed Manager in 2010. She looks after the commercial, administration, and financial, aspects of the practice, as well as research into systems, targets and procedures relating to patient care.

 

Assistant Practice Manager

Mr Alan Wade
Alan joined the practice in 2008 following 27 years working in Local Government. He has a varied role, which includes Finance, I.T. support, Staff Training and Patient data management.

I.T. Systems Manager

Mrs Joanna Young
Joanna is the most recent recruit to our Administration team. She brings a wealth of knowledge in I.T related matters and is responsible for the smooth running and security of our computer systems, staff training and patient confidentialty.

 

Mrs G Payne - Secretary

Mrs S Lander - Secretary

Mrs E Brayshaw - Patient Medical Data Quality

Mrs S Darlington - Administrator

Mrs D Done - Patient registrations

 

The Receptionists are your first point of contact with the surgery, and we are sure that you will find them welcoming and helpful. Questions regarding repeat prescriptions, appointments, registrations and other administrative problems should be discussed with a receptionist.

Mrs J Monksfield - Receptionist/Cervical Cytology

Mrs L Freeman - Receptionist/Medical other Private Fees

Miss L Emmitt - Receptionist

Mrs S Durrans - Receptionist/Patient registrations

Ms D Elwiss - Receptionist

Mrs H Wood - Receptionist

Mrs J Hughes - Receptionist